Privacy Policy

Introduction

IPTV Brampton Ontario ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or subscribe to our IPTV service.

This policy applies to all visitors, customers, and subscribers who access or use our website and services. By using our website and services, you consent to the collection, use, and disclosure of your information as described in this policy.

We operate from Brampton, Ontario, Canada, and comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Anti-Spam Legislation (CASL).

Information we collect

We collect information that you provide directly to us when you interact with our website and services. The types of information we collect include:

• •Contact information: your first name, last name, email address, and phone number, which are used to communicate with you about your order and provide support.
• •Account information: your desired username and preferred streaming device, which are used to set up and configure your subscription.
• •Order information: your selected subscription plan, number of connections, country, and any notes you provide at checkout.
• •Payment information: payment details are handled entirely by our secure third-party payment processor. We do not collect, store, or transmit full credit card numbers, CVV codes, or other sensitive payment data on our servers.
• •Technical information: IP address, browser type, device type, operating system, and pages visited, collected automatically through cookies and server logs when you browse our website.
• •Communication records: records of your correspondence with us, including support emails, contact form submissions, and any other communications you send to us.

How we use your information

We use the information we collect for the following purposes:

• •Process your order, verify your payment, and deliver activation details to your email address.
• •Configure your subscription, including setting up your username and the number of connections associated with your account.
• •Respond to your support inquiries, troubleshoot technical issues, and provide ongoing customer service throughout your subscription period.
• •Send you important account and service notifications, such as activation confirmations, renewal reminders, and policy updates.
• •Improve our website, services, content, and overall customer experience based on your feedback and usage patterns.
• •Analyze website traffic and user behavior to understand how visitors find and use our site, which helps us optimize our content and marketing.
• •Detect, prevent, and address fraud, unauthorized access, and other security or technical issues.
• •Comply with our legal obligations under Canadian law and respond to lawful requests from authorities where required.

Legal basis for processing

We process your personal information on the following legal bases:

Your consent, which you provide when you submit your information through our checkout form, contact form, or by otherwise interacting with our website.

The performance of a contract, meaning we process your information to fulfill your order and deliver the service you subscribed to.

Our legitimate business interests, such as improving our services, ensuring security, and preventing fraud.

Legal compliance, where we are required to process your information to meet our obligations under applicable Canadian laws.

Information sharing and disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following categories of recipients, only to the extent necessary:

• •Payment processors: our third-party payment gateway provider receives the payment information needed to process your transaction. They are bound by strict data protection standards and are PCI-DSS compliant.
• •Email delivery services: we use a third-party email service to send activation details and other communications. These services have access to your email address for the sole purpose of delivering messages on our behalf.
• •Analytics providers: we may use analytics tools to understand website usage. These tools may collect and process anonymous or pseudonymized data about your visit.
• •Service infrastructure providers: hosting and content delivery providers that help us operate our website and deliver our services.
• •Legal authorities: we may disclose your information if required to do so by law, court order, or government regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Data retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

Order and account information is retained for the duration of your subscription and for a reasonable period thereafter to handle any post-expiration inquiries, provide support, and maintain accurate business records.

Payment records are retained in accordance with Canadian tax and financial regulations, which may require retention for up to seven years. Note that full payment card details are not stored by us — they are retained by our payment processor.

Communication records, including support emails and contact form submissions, are retained for as long as necessary to provide ongoing support and resolve any disputes.

You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records.

Data security

We implement reasonable and appropriate technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures include encrypted data transmission using HTTPS/TLS protocols, secure server infrastructure, restricted access controls limited to authorized personnel, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections and responding promptly to any security concerns.

Cookies and tracking technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and remember your preferences. Cookies are small text files stored on your device when you visit a website.

We use the following categories of cookies:

• •Essential cookies: necessary for the website to function correctly, such as maintaining your session and enabling navigation.
• •Analytics cookies: help us understand how visitors interact with our website by collecting anonymous usage data, which we use to improve site performance and content.
• •Preference cookies: remember your settings and preferences, such as language or region, to provide a more personalized experience.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect some features and functionality of the website. Please note that disabling essential cookies may prevent you from using certain parts of our site.

Your privacy rights

Under applicable Canadian privacy laws, you have the following rights regarding your personal information:

• •Access: you may request a copy of the personal information we hold about you.
• •Correction: you may request that we correct any inaccurate or incomplete personal information.
• •Deletion: you may request that we delete your personal information, subject to our legal obligations to retain certain records.
• •Restriction: you may request that we limit the processing of your personal information in certain circumstances.
• •Objection: you may object to the processing of your personal information for direct marketing or other purposes based on legitimate interests.
• •Withdrawal of consent: where we rely on your consent for processing, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and may require verification of your identity before proceeding.

International data transfers

Our services are primarily operated from within Canada. However, some of our third-party service providers (such as email delivery and analytics) may process data in other countries. When your information is transferred outside of Canada, we take steps to ensure it is protected by appropriate safeguards, including contractual agreements with our service providers that require compliance with applicable privacy standards.

Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make material changes, we will update the revision date at the top of this page and, where appropriate, provide a more prominent notice.

We encourage you to review this page periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.