Refund Policy

Refund eligibility overview

We want you to be confident in your subscription decision. This Refund Policy explains the circumstances under which refunds may be issued, the factors we consider when reviewing refund requests, and the process for submitting a request.

Refund eligibility depends on the circumstances of your request, the timing relative to your order and activation, and the nature of any issues experienced. Please review this policy carefully before subscribing.

By placing an order, you acknowledge that you have read and understood this Refund Policy and agree to its terms.

Refunds before activation

If you request a refund before activation details have been sent to your email address, you may be eligible for a full refund. We encourage you to contact us as soon as possible after placing your order if you wish to cancel before activation.

To request a pre-activation refund, contact our support team with your order details, including the name and email address used at checkout. Refunds for pre-activation cancellations are typically processed within 2–3 business days.

Refunds after activation

Once activation details have been delivered to your email, the service is considered activated and your subscription period begins. Refund requests made after activation are reviewed on a case-by-case basis.

When reviewing post-activation refund requests, we consider the following factors:

• •Whether a genuine technical issue prevents the service from working on a compatible, properly configured device.
• •Whether the issue is related to our service versus factors on your end, such as internet connection quality, device configuration, or player application setup.
• •Whether you have contacted our support team and allowed a reasonable opportunity to troubleshoot and resolve the issue before requesting a refund.
• •The time elapsed since activation and the portion of the subscription period that has been used.
• •Whether the activation details were shared with third parties in violation of our Terms and Conditions.

Post-activation refunds, when approved, may be issued on a pro-rated basis reflecting the unused portion of the subscription period, less any applicable processing fees.

Non-refundable circumstances

Refunds are generally not provided in the following situations:

• •The service is working on a compatible device, but you have changed your mind after activation.
• •Streaming issues are caused by inadequate internet speed, Wi-Fi congestion, ISP throttling, or other internet-related problems on your end.
• •Your device is not compatible with the service, and compatibility was not confirmed before subscribing (we provide a Devices page and setup guides for this purpose).
• •The service was used extensively before the refund request was made.
• •The refund request is submitted after a significant portion of the subscription period has elapsed.
• •Activation details were shared with third parties, resold, or otherwise distributed in violation of our Terms.
• •The refund request is based on channel availability or content changes that are outside our control and described in our Terms as being provided on a best-effort basis.
• •The refund request is made to circumvent the normal subscription process or abuse the refund policy.

How to request a refund

To request a refund, contact our support team at the email address listed at the bottom of this page. Please include the following information to help us review your request promptly:

• •Your full name and the email address used at checkout.
• •Your order details, including the plan selected and the approximate date of purchase.
• •A clear description of the issue or reason for the refund request.
• •Information about your streaming device, player application, and internet connection speed.
• •A summary of any troubleshooting steps you have already attempted, including any guidance provided by our support team.

Incomplete or missing information may delay the review of your request. We aim to respond to all refund requests within 2–3 business days of receipt.

Refund processing time

Approved refunds are processed back to the original payment method used at checkout. The time it takes for the refund to appear on your statement depends on your payment provider and may take 5–10 business days, or longer in some cases.

We are not responsible for delays in refund processing caused by your payment provider, bank, or financial institution.

If you have not received your refund after 10 business days, please contact your payment provider first, then reach out to us if further assistance is needed.

Subscription cancellation

Subscriptions do not auto-renew. Your plan expires at the end of its selected duration unless you place a new order. No cancellation action is required to stop a subscription from renewing.

If you decide not to continue with our service, simply allow your current plan to expire. You will not be charged again unless you actively place a new order.

If you wish to cancel before your plan expires (without a refund, unless eligible under this policy), you may contact our support team, and we will deactivate your account at your request.

Plan-specific considerations

Longer-duration plans (6-month and 12-month) offer better value per month compared to shorter plans. However, refund eligibility for longer plans is subject to the same criteria described above.

If you are unsure whether our service is right for you, we recommend starting with a shorter-duration plan (monthly or 3-month) to evaluate the service before committing to a longer subscription.

Changes to this policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your order will apply to your purchase.

We encourage you to review this page periodically to stay informed of any changes.